Effective Date:

May 22nd, 2025

Proactive Wellness NP (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and disclose your information when you visit our website

https://proactivewellnessnp.com

, schedule an appointment, use our services, or otherwise interact with us.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information You Provide

Name, email address, phone numberMailing/billing addressDate of birthMedical history and health-related informationPayment and billing detailsInsurance status (if discussed, though we do not bill insurance directly)Communication content via forms, email, text, or phone

b. Automatically Collected Information

When you visit our website, we may automatically collect certain information, such as:

IP addressBrowser type and versionDevice informationPages visited and time spent on our siteReferring website addressesCookies and similar tracking technologies (see Section 6)

c. Information from Forms & Portals

Information entered into our intake forms, appointment booking system, or contact form is securely stored and only used for intended medical or business purposes.

2. How We Use Your Information

We use your information to:

Provide and manage our healthcare and wellness servicesRespond to inquiries and fulfill appointment requestsSend confirmations, updates, and remindersCustomize your wellness or treatment planProcess payments and billingImprove website functionality and service qualityComply with applicable legal and regulatory obligations

3. How We Share Your Information

We do

not

sell or rent your personal information. We may share information with:

Authorized internal team members for scheduling, care, and supportHIPAA-compliant vendors and software partners (e.g., intake forms, booking systems)Payment processors for secure transactionsLegal or regulatory authorities when required by law or subpoenaTechnology providers assisting in hosting, email communication, or analytics

All third parties with access to your information are required to maintain its confidentiality and only use it for permitted purposes.

4. Telehealth and HIPAA Compliance

Proactive Wellness NP offers telehealth and in-person consultations. Any medical information shared through these visits is protected under

HIPAA (Health Insurance Portability and Accountability Act)

. We adhere to industry best practices for encryption, secure storage, and access controls to safeguard your health data.

5. Email and SMS Communication

By providing your contact information, you consent to receiving communication via email, SMS, or phone for appointment reminders, updates, and relevant wellness content.

You can opt out of marketing messages at any time by replying “STOP” to texts or unsubscribing from emails. However, transactional communications (e.g., appointment reminders, receipts) may still be sent.

6. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tools to enhance your user experience. These help us understand website traffic, improve usability, and remember user preferences.

You may disable cookies through your browser settings, but doing so may limit some functionality of the site.

7. Third-Party Websites and Integrations

Our site may link to third-party sites, including payment processors or external labs. We are not responsible for their privacy practices and encourage you to review their privacy policies before providing your information.

8. Your Data Rights

You have the right to:

Access the personal information we hold about youRequest corrections or updates to your data

Request that we delete your information, subject to legal and medical record retention policies

Withdraw consent for marketing communications

To exercise these rights, please contact us at

[email protected]

.

9. Data Security

We implement technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. These include secure form platforms, HIPAA-compliant systems, and limited access controls.

Despite our efforts, no method of transmission over the internet is 100% secure. We encourage you to use caution when sharing sensitive information online.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18 without parental or guardian involvement. We do not knowingly collect personal data from children without consent.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of our Services after any changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Proactive Wellness NP

📍 Rockville Office: 36 Courthouse Square Suite 300, Rockville, MD 20850

📍 Columbia Office: 12114 Blue Flag Way, Columbia, MD 21044

📞 Phone: (301) 741-0307

📧 Email:

[email protected]

🌐 Website:

https://proactivewellnessnp.com